istana 138Terms of Use

We at istana 138 set out these terms to define the relationship between you and our platform. By registering an account on istana 138, you agree to comply with our policies on account opening, deposits and withdrawals, bonuses, dispute resolution, and jurisdiction restrictions.

Our terms cover the use of istana 138 across all devices—Android app, iOS browser, and desktop web. They apply to all players who access our sports betting, live-dealer casino, slot games, and esports markets. These terms are binding from the moment you create your account and remain in effect for as long as you use istana 138.

We update our terms periodically. Continued use of istana 138 after any update indicates your acceptance of the new terms. We recommend reviewing this page regularly to stay informed of changes.

Account Opening and Registration on istana 138

To open an account on istana 138, you must be of legal age in your jurisdiction and not located in a territory where our services are prohibited by law. During registration, you provide your full legal name, date of birth, email address, phone number, and national ID number. These details must be accurate—any falsification may result in account suspension and forfeiture of your balance.

We require Know Your Customer (KYC) verification before your first deposit. You upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or official correspondence). Our verification team reviews your documents within a few hours. Once approved, your account is flagged as verified and you can access all deposits and withdrawal methods.

You are responsible for maintaining the security of your account. Do not share your password or two-factor authentication codes with anyone. If you believe your account has been compromised, contact our support team immediately through the Help section in your account. We are not liable for unauthorised access if you have failed to protect your credentials.

Deposits and Withdrawals on istana 138

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-walletand bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet and mobile banking transfers are processed instantly. Bank transfers typically settle within 1–2 hours during business hours. Minimum and maximum deposit amounts are set by each payment provider and displayed in our deposit interface.

Your account balance is credited immediately upon successful payment. If a deposit appears not to have credited within the stated timeframe, check your payment provider's transaction history. Contact our support team if the issue persists. We investigate deposit disputes using transaction records from both istana 138 and your payment provider.

Withdrawals are processed to the same payment method you used to deposit. After you submit a withdrawal request, our review team verifies it matches your account and KYC details. Approved withdrawals are processed to your e-wallet or bank account within a standard window. Withdrawal requests made during Idul Fitri, Idul Adha, Imlek, or Nyepi may be delayed due to reduced banking activity.

Bonus Terms and Conditions

istana 138 may offer promotional bonuses to new and existing account holders. Any bonus offer is subject to specific terms, including wagering requirements, eligible games, maximum withdrawal limits, and expiration dates. These terms are displayed at the point of offer. You must accept the bonus within the timeframe specified; bonuses that are not claimed expire automatically.

Bonuses are credited to your account balance only after deposit verification and KYC approval. Bonus funds must be wagered (used in bets or games) before withdrawal. If you withdraw your account balance while bonus funds remain, the bonus is forfeited. Bonuses are non-transferable and cannot be combined with other promotions unless explicitly stated.

We reserve the right to forfeit bonuses and winnings derived from bonuses if we detect abuse, such as placing bets solely to meet wagering requirements without genuine play or colluding with other accounts. Any bonus dispute is resolved through our support team using our internal records.

Game Rules and Liability

All games on istana 138—slots, live-dealer tables, and sports betting—are governed by specific rules and odds. Slot games use random number generation (RNG) to determine outcomes; each spin is independent and fair. Live-dealer games are streamed from professional studios and follow standard casino rules (blackjack hits on 16, stands on 17, etc.). Sports betting odds reflect the likelihood of outcomes as of the time of offer and may change before you place your bet.

We are not liable for technical failures, network interruptions, or server downtime that affect your play or bets. In the event of a technical issue, we record all transaction data and review disputes fairly. If a bet is placed but fails to register due to a technical error, we investigate using our logs. If we find that the bet was not recorded on our system, we credit your account with the bet amount.

Results of all games and bets are final once they are settled on our system. Disputes must be raised within 7 days of the disputed transaction. After 7 days, results are considered conclusive and no further claims are accepted.

Jurisdiction Restrictions and User Responsibilities

istana 138's services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are solely responsible for verifying that access and use of istana 138 comply with their own jurisdiction's laws and regulations.

If you access istana 138 from a jurisdiction where our services are prohibited, your account may be suspended and your balance forfeited. We are not liable for loss or inconvenience resulting from jurisdiction-based account closures. If you are unsure whether istana 138 is available in your location, contact our support team before opening an account.

Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta should verify that our services comply with their local regulations. We maintain compliance with applicable laws in each jurisdiction where we operate.

Dispute Resolution

In the event of a dispute, you must contact our support team through the Help section in your account. Provide details of the transaction, including the date, time, and amount. Our team investigates using our transaction records and responds within a reasonable timeframe. If we cannot resolve the dispute internally, we may escalate to our compliance team for final review.

We use fair and impartial procedures to investigate disputes. Our decisions are based on evidence from our transaction logs and payment provider records. Decisions made through our dispute process are final and binding, except where your local law provides for further appeal channels.

1. Report the issue to our support team

   Use the Help section in your account to describe the dispute with the transaction date and amount.

2. Our team investigates

   We review our transaction records and payment provider data to determine the outcome.

3. Resolution is provided

   We notify you of our decision and any corrective action taken within a reasonable timeframe.

Data Security and Privacy

We protect all data transmitted between your device and istana 138 using SSL (Secure Sockets Layer) encryption. Your password is hashed (one-way encrypted) before storage and can never be read by our staff. Your account balance, deposit history, and withdrawal records are stored securely on our servers. We do not share your personal information with third parties except where required by law for regulatory compliance.

You have the right to request a copy of your personal data or to request deletion of your account. Account deletion removes your personal information from our active systems within a reasonable timeframe. However, we retain transaction records and account history as required by law for anti-money-laundering and fraud prevention purposes.

Changes to These Terms

We reserve the right to change these terms at any time. Changes are effective immediately upon posting to this page. Your continued use of istana 138 after any change indicates your acceptance of the updated terms. We recommend reviewing this page regularly to stay informed of updates.

If you do not agree with any changes to our terms, you may close your account by contacting our support team. Closure of your account will result in settlement of your account balance and cancellation of any active bonuses.

These terms apply to all users of istana 138. istana 138's services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. For questions about these terms or to report a concern, contact our support team through the Help section in your account.