istana 138Privacy Policy

This page describes what we collect when you use istana 138 and how we keep that data protected. We at istana 138 are committed to safeguarding your personal information and operating transparently about how we use it. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate.

When you register an account on istana 138, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-walletor place bets on football, live casino, slots, or esports, we collect and process certain data. This policy explains what we collect, why we collect it, how long we keep it, and your rights regarding your information.

Our privacy practices apply across all istana 138 services—Android app, iOS browser, and desktop web. If you have questions about how we handle your data, contact our support team through the Help section in your account.

Data We Collect on istana 138

We collect your full legal name, date of birth, email address, phone number, and national ID number during account registration. We also collect your residential address, payment method details (e.g., bank account number or e-wallet identifier), and government-issued ID images during KYC verification. This information is necessary to verify your identity, comply with anti-money-laundering regulations, and process deposits and withdrawals.

We collect transaction data—deposit amounts, withdrawal requests, bet placements, game results, and account balance history—automatically as you use istana 138. We also collect device information (operating system, browser type, IP address) and usage data (pages visited, time spent, features used) to improve our platform and detect fraud.

We use cookies and similar tracking technologies to remember your login preferences and track your activity on istana 138. Cookies are small files stored on your device that help us recognize you on return visits. You can disable cookies in your browser settings, but some features of istana 138 may not function properly without them.

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, settle your bets, and provide customer support. We use your transaction data to detect fraud, prevent money-laundering, and comply with regulatory requirements. We use your device and usage data to improve istana 138's performance, fix technical issues, and personalise your experience.

We may use your email address or phone number to send you account notifications (login alerts, withdrawal confirmations, bonus offers). You can opt out of promotional messages through your account settings, but we will continue to send transactional messages (e.g., withdrawal confirmations) as long as your account is active.

We do not sell your personal information to third parties. We may share your data with payment processors (DANA, e-wallet, mobile banking, local payment, etc.) to process your deposits and withdrawals, and with regulatory authorities if required by law. Our payment processors are bound by confidentiality agreements and use your data only to process transactions.

Data Retention on istana 138

We retain your personal information for as long as your account is active and for a period after account closure as required by law. Transaction records, account history, and KYC documents are retained for at least five years to comply with anti-money-laundering and tax regulations. Device and usage data are typically retained for 12 months unless we need to retain them longer for fraud investigation or legal compliance.

If you request account deletion, we remove your personal information from our active systems within a reasonable timeframe. However, we retain transaction records and account history as required by law for regulatory and legal purposes. Deleted accounts cannot be recovered.

Your Rights Regarding Your Data

You have the right to request a copy of your personal data held by istana 138. You have the right to request correction of inaccurate information. You have the right to request deletion of your account and associated personal information, subject to legal retention requirements. You have the right to opt out of promotional communications.

To exercise any of these rights, contact our support team through the Help section in your account. We will respond to your request within a reasonable timeframe. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

1. Request a copy of your data

   Contact support to receive all personal information we hold about you.

2. Request correction or deletion

   Ask us to update inaccurate information or delete your account.

3. Opt out of communications

   Disable promotional emails and SMS through your account settings.

Security Measures

We protect your data using industry-standard encryption. All data transmitted between your device and istana 138 is encrypted using SSL (Secure Sockets Layer). Your password is hashed (one-way encrypted) before storage and can never be read by our staff. Your account balance and transaction history are stored on secure servers with restricted access.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We require two-factor authentication (2FA) to be available as an optional security feature. We train our staff on data protection and maintain strict access controls to ensure only authorised personnel can access your information.

Third-Party Data Processors

We work with third-party service providers to operate istana 138. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and customer support platforms. These processors are bound by confidentiality agreements and use your data only to provide services to istana 138.

We do not control how third-party processors handle your data beyond our contractual agreements with them. We recommend reviewing their privacy policies to understand their data practices. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta should be aware that some processors may store data outside Indonesia.

Policy Updates and Contact

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of istana 138 after any update indicates your acceptance of the new policy.

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data security concern, contact our support team through the Help section in your account. We are committed to addressing your concerns promptly and fairly.